Our Services

At UBQex, we craft transformative experience strategies that align brand purpose with human needs while driving commercial optimisation. By blending behavioral insights, emerging technologies, and cultural foresight, we design holistic journeys that maximize customer lifetime value and operational efficiency. Every interaction — digital or physical — is engineered to delight, convert, and retain, creating connected experiences that not only resonate with audiences but deliver measurable business growth.

UBQex’s Experience Analysis empowers clients to unlock the true value of the experiences they deliver by mapping user journeys, identifying friction points, and revealing actionable insights to optimise every interaction. This service assesses the real-world impact of experiences on satisfaction, conversion, and loyalty, providing data-driven recommendations and clear roadmaps for continuous improvement. By combining human-centric analysis with powerful analytics, it enables clients to enhance user outcomes, benchmark against competitors, and maximise the return on experience investments.

UBQex helps clients create seamless, meaningful experiences by applying proven experience design principles with a main focus human-centered design. By mapping end-to-end journeys and identifying key moments that matter, organisations are supported in designing intuitive, inclusive interactions that align with their purpose and values. With a focus on the real needs and behaviours of users, strategy and creativity come together to enhance usability, deepen engagement, and deliver experiences that are not only effective, but truly memorable—across digital products, services, and environments.

UBQex facilitates tailored workshops that empower teams to explore, define, and design better experiences through a human-centered lens. Each session is shaped around client goals—whether uncovering user insights, mapping customer journeys, prototyping new services, or aligning internal teams. Grounded in best practice design principles, the workshops create space for collaboration, creativity, and clarity, helping organisations move from complexity to actionable ideas. From discovery to delivery, these sessions provide practical tools, shared understanding, and momentum for meaningful change.

UBQex offers innovative fan engagement solutions that transform passive audiences into active, loyal communities. By leveraging interactive experiences we create dynamic environments that captivate and retain fans. Through data-driven insights, we tailor strategies that enhance fan satisfaction and open new revenue streams. Partner with UBQex to elevate your fan engagement and build lasting relationships with your audience

UBQex offers integrated support to experience designers through a white label service—embedding as an experience consultant, concept designer, or pitch team member to strengthen proposals and secure project wins. Whether shaping the strategic narrative, designing compelling experience-led concepts, or contributing to high-stakes pitches, UBQex brings clarity, creativity, and credibility to the table. With a deep understanding of human-centered design, storytelling, and service innovation, this offer helps partners stand out, build trust, and deliver confidently—without the overhead. By enhancing in-house capabilities with specialist expertise, companies gain a competitive edge in both the pitch room and the delivery phase.

UBQex offers tailored trend forecasting and insight reports designed to inform and inspire the future of the experience economy. Services include seasonal forecasts, trend reports, and analysis of global and niche trends, with a focus on cultural shifts, emerging aesthetics, and consumer behavior. Each report delivers clear, actionable intelligence to support strategic decision-making, product development, and brand storytelling.

Through engaging talks and keynote sessions, UBQex brings fresh thinking and provocation to events, away days, and leadership gatherings. Drawing on deep experience in design, strategy, and systems change, these sessions help audiences see challenges differently and imagine new possibilities. Whether exploring the role of design in complex systems, the power of creative leadership, or the future of services, each talk is tailored to spark conversation, shift perspectives, and inspire purposeful action.